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What happens with our annual pass?
We will pause your annual pass from Saturday 21st March 2020 which was the first weekend that the 4 worlds were closed. At this stage passes will be extended by the 4 world trading days missed including the April school holidays. This will come into effect upon the reopening of our park.
What happens to our gift cards?
If gift cards were purchased post November 2019, they are valid for 3 years. Gift vouchers purchased prior to this will be extended by the 4 world trading days missed, starting from Saturday 21st March 2020. This will come into effect upon the reopening of our park. If gift cards expired prior to the 21st March 2020 they will not be valid.
Alternatively, you can call 03 5624-9888 and we will get back to you as soon as possible.
When will you re – open?
At this stage we are unable to confirm a reopening date due to the current environment however you can keep up to date with the latest news from Gumbuya World via our Facebook page or Gumbuya.com.au/current_news.
A MESSAGE FROM OUR CEO, RON WEINZIERL
It is with a heavy heart that we announce that from today, Gumbuya World has temporarily closed its doors until further notice as per the recommended advice from the Federal Government, State Government and Chief Medical Officer to help limit the spread of the COVID-19 outbreak.
The health and safety of our guests, staff and wildlife animals and the wider community is our priority and first concern. It always has and always will be.
We sincerely apologise to our community and particularly to anyone who has made plans to visit Gumbuya World for the upcoming Easter school holidays.
We have carefully considered the impact of our closure on all staff and guests including our valued Annual Pass holders. Please be rest assured, we will contact you regarding your membership options in due course.
We want to take this opportunity to thank our entire Gumbuya World community, including all of our visitors and staff, for your continued support and understanding. This is a difficult and challenging time for us all. Your support means everything to us.
We look forward to welcoming you back when the outbreak settles. In the meantime, we hope you and your families stay safe and healthy.
🌎GUMBUYA WORLD COMMUNITY UPDATE🌎
Operating days and times for Monday 23rd March – Sunday 29th March.
Gumbuya World will be opening our Wildlife Trail daily from 10am – 4pm up to Sunday 29th March.
The Wildlife Trail is primarily an outdoor experience, where social distancing is possible and may help to minimise stress for families and individuals in the current climate.
At this stage Oasis Springs, Oz Adventure and Outback Explorers will remain closed to aid in limiting the spread of COVID-19.
As previously mentioned due to the frequently evolving nature of COVID-19 further information for operating days from the 30th March will be advised next week.
We reiterate that Gumbuya World has robust health, safety and emergency management arrangements in place and the health and safety of our guests, staff and wildlife is our priority and first concern.
For any families or individuals feeling unwell or displaying flu-like symptoms we encourage you to stay home and rest and keep up to date with the latest health information provided by The Department of Health (www.health.gov.au).
For those staying in we will be announcing some exciting new ways to stay connected to Gumbuya World via our Wildlife team in the next few days.
We thank you in advance for your patience and understanding and apologise for any inconvenience caused.
Thank you, Gumbuya World management
To our Gumbuya World community,
Thank you in advance for your patience across what can only be summed up as a unique situation that we all find ourselves in.
We wanted to give you an update on our trading hours for this weekend and the best way to stay up to date with all things Gumbuya.
Our Wildlife Trail will remain open daily to guests while Oasis Springs, Oz Adventure and Outback Explorers will be closed for this weekend, to aid in limiting the spread of COVID-19.
The Wildlife Trail is primarily an outdoor experience surrounded by nature & fresh air, which may help to minimise stress in the current climate.
We do however encourage any families or individuals who are feeling unwell or are displaying flu-like symptoms to stay home and rest up and keep up to date with the latest health information provided by The Department of Health (www.health.gov.au).
At Gumbuya World we have robust health, safety and emergency management arrangements in place and the health and safety of our guests, staff and wildlife is our priority and first concern.
Given the frequently evolving nature of COVID-19 we will continue to review the situation and monitor updates closely on a daily basis. We will keep you updated should circumstances change, or new information become readily available.
For any future updates please stay tuned to our Facebook page and/or the following link (https://gumbuya.com.au/current-news/) which we will keep regularly updated.
We apologise for any inconvenience caused but also thank you in advance for your patience.